Do this
- Treat urgent requests for payments, gift cards or bank-detail changes as suspicious, even from a familiar voice or a video call.
- Hang up and call back on a number you already have, not one the caller gives you.
- Agree on a code word your team uses to confirm payment requests.
Sources
- FBI Internet Crime Complaint Center, PSA I-120324-PSA, “Criminals Use Generative Artificial Intelligence to Facilitate Financial Fraud” (Dec. 3, 2024), AI voice cloning and fake video calls with company executives; hang up and call the organization directly; use a secret word
- U.S. Small Business Administration, Manage your business: Strengthen your cybersecurity, on phishing: if a message from a known source seems suspicious, ask that source directly